Travel Agent

Website frenchwaytravel Frenchway Travel

Travel Agent- Sabre Trained

Job Description

The Frenchway Travel has over 35 years of experience in exceeding its client’s demands across the world, 24/7, in corporate luxury travel. We offer custom solutions to the fashion industries, Movie and TV production companies, sports coordinators, media planners, and other international business clients. We understand that our client’s efficiency depends on our capacity to make the impossible happen. Frenchway Travel has built a faithful network of international professionals who can provide a high-quality personalised service.

QUALIFICATIONS:

  • Previous Travel Agency Experience
  • Knowledge of Sabre booking systems
  • Motivated in working with and supporting our sales team
  • Strong customer service focus for high-end travellers
  • Ability to function in a fast-paced, demanding environment
  • Experience with Domestic, French and European markets

DUTIES AND RESPONSIBILITIES:

  • Book guest reservations on SABRE for companies and/or groups that are requested either by phone or online booking in accordance with established standard.
  • Process reservations from the sales, reservations centres or travel agency wholesalers.
  • Designate and apply appropriate travel agency commissions.
  • Process cancellations, revisions and information updates on changes; process guest reservation requests within the Sabre reservations system.
  • Provide accurate information about the city and the surrounding attractions when asked by guests.
  • Stay abreast of current rates, rate changes and all promotions
  • Complete daily logs according to established procedures.
  • Respond appropriately to client complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total client satisfaction.
  • Communicate any outstanding requests or issues to management that may require additional monitoring or follow-up.
  • Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.
  • May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports

Location: Frenchway Travel Travel Agent 11 West 25th Street, Manhattan, New York, NY

To apply for this job email your details to atavor@frenchwaytravel.com

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